I read this question on an RV forum. It was asked by someone complaining that there were no recalls of what he considered "crappy" RV tires. Other posts in the thread went on to say that complaints to the BBB or the tire importer won't accomplish much. I posted a reply pointing out that expecting the National Highway Traffic Safety Administration (NHTSA) to recall tires when there had not been any usable complaints filed, was simply unrealistic.
NHTSA
is the government agency charged with the responsibility of writing and
enforcing the regulations necessary to achieve improved safety of
vehicle systems and equipment. However they cannot order or even suggest
that a vehicle or component be recalled without facts and data being
collected and analyzed.
A while ago I worked with a reader of this blog, John B., who
understood the necessity of providing the information NHTSA needs. He
had suffered three tire failures. Luckily he discovered the failures
before the tires suffered a detachment. In his case there was no loss of
air and no flailing of tire pieces. What he did have was a tire that
was no longer round or having a uniform tread contour.
Now lets be sure we all have the same understanding of the terms. In
this case a "Detachment" would be when a part of the tread or tread
& belt package came apart from the rest of the tire. This type of
failure can result in damage to the RV as pieces flail around hitting
fenders and the side and undercarriage of the RV.
John wanted to file a complaint with NHTSA and he wanted to be sure
his complaints would be useful to the engineers. He understood that
partial or incorrect information would result in no investigation and
with no investigation there was no possibility of any action being taken
to remove "crappy" tires from use. So John contact me and I walked him
through the process of collecting all the details needed. He also wanted
to dissect his tire so he could ship the important parts to me for
further examination.
When I received the sample I first cut the tread in the locations John had identified but found no serious issues.
I then called upon my 40 years of experience and took the time needed to
visually examine and take measurements with special tools to identify a
location that was more probably of interest. After cutting the section
at the location of interest and found the separation between the belts
that was almost all the way across. This separation allowed the tread
area to bulge out to the shape seen in the picture of the tire at the
top of this blog.
For those interested these tires were not made in China as we decoded the serial and learned they were made in Mexico.
With the physical examination complete, John was able to file the three
complaints with NHTSA. Now it is important to remember that NHTSA has
budget constraints so investigations need to be prioritized. Obvious
defects that result in physical injury would receive top priority. Also a
single or small number of complaints will be of lower priority than a
large number so if the only complaints NHTSA receives on these tires are
the three from John there may not be any action. The same situation
would apply to any complaint you might file BUT it is important to
remember that if the majority of people with tire problems only post to
RV forums or grouse to others around the campfire nothing will ever
happen or result in the quality of tires improving.
Here are Links to John's information. Link 1 Link 2
A quick review of the complaint on file will show that the majority are
of little or no value to NHTSA as the owner didn't provide the crucial
information of a correct and complete DOT serial. Many complaints don't
even provide the tire size or even the correct tire brand. I believe
that if people spent half the time they do on RV forums but provided
complete and accurate information to NHTSA we might all end up with
better quality tires on our RVs.
I am working on another post on the topic or how to provide meaningful information to NHTSA.
BOTTOM LINE
If you have a tire problem you need to collect the facts - Size, Brand,
the complete DOT serial and collect some good sharp pictures in case NHTSA needs
them. Then make the effort to file a complaint. Who knows, you might
just be able to grab the interest of the engineers and have an
investigation started.
##RVT985
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